Customer Support
Our industry coverage to support customers spans the entire United States and Canada with superior services and products. The immediate difference you will notice with Ferm Solutions is our Customer Service. We pride ourselves on rapid response, precise recommendations and real-time status reporting.
We provide various technical services and routine services for our partnership customers. Process Diagnostics, Laboratory Analysis, On Site Training, Bacteria Isolation, Bacteria Profiling, Fermentation Yield Analysis, DDGS analysis and 24/7 technical expertise are just a few examples of the benefits customers receive for partnering with Ferm Solutions.
Routine Sample Collection Laboratory Services and Analytical Data Review
Lab scale fermentation analysis and optimization programs
Routine Service Reports offer detailed bacterial analysis and identification for optimal control strategies
Our support and scientific teams work on site to pinpoint the problems at the source! Our entire network of field and lab support teams work around the clock to diagnose and solve problems for minimal yield loss and down time!
Operations
Manufacturing and blending facilities are located in the midwest and abroad with distribution operations located within the midwest which allows Ferm Solutions to have quick response to customers needs across the USA. By partnering with Ferm Solutions, we can tailor your product requirements and create the best overall value proposition with you.
Distribution campus capability across the United States allow for inventories to be located strategically for customers with Just in Time (JIT) inventory requirements and disaster planning security. Some benefits of partnering and working together to find value include:.
- Same day shipping and order processing in most locations
- Next day delivery is available in most locations for rapid response to product demand.
- Bulk purchasing and long term agreements provide additional benefit to our valued customers.
Contact us about opportunities to work on-site with you and prove to you how we can help increase efficiency and yield at your plant!
Let us provide you with Ferm Solutions!